ChemChimp

Support & FAQ

ChemChimp Support

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ChemChimp Quality Support

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Getting Support

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Getting Started

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Frequent Questions

  • What is ChemChimp?

    ChemChimp is an online platform developed to provide easy and comprehensive access to specialty chemicals for everyone beginning with producers, dealers, technical professionals.

  • How should I register on the website?

    In order to create a ChemChimp Account, please fill up our registration form with your details.

  • Who can use the ChemChimp platform?

    Specialty chemicals producers, trading companies, trading individuals, engineers willing to work on a freelance basis as consultants.

  • Do I need to be a company to use ChemChimp?

    No, you can be an individual who helps a company to buy the right chemicals via ChemChimp platform.

  • Is ChemChimp platform free to use?

    ChemChimp platform is free to use. However, you will need a premium account to activate most of the trade enhancing tools in the platform like discounted price, open bids, ongoing deals etc.

  • How do I get paid as an individual if I strike a deal?

    First of all, you will need to register in the platform as a dealer. Once you close a deal, the platform will conduct a due diligence for you. Upon completion of the due diligence process, a deal can be finalized and Chemchimp will effect the payment to your bank account.

  • How much do I get paid by ChemChimp if I initiate a successful sale?

    The platform pays dealers upon sales completion and markup & cost of the deal. The platform proposes as well a dealer category structure, whereby a dealer can improve his bonus by becoming a Golden Dealer.

  • If I become a dealer can I sell products available on your platform anywhere I like?

    Depending on the product availability as decided by the producer for the region where you are intending to sell it. Some of the producers may have active distributors in the area. This may be differ from producer to producer. It is best to check it in the system.

  • I am an engineer in the related industry, how can I make use of your platform?

    Engineers from the related field are most welcome to work as technical consultants or as dealers. You can register as a consultant and can indicate the best modus operandi (online, on site) that suits you and by giving your rates. At the same time, any individual can register as a dealer as well.

  • What privilege does a Premium Account provide?

    Premium account will provide you a chance to become a higher category dealer, it will provide you access to a special level of prices and support

  • Who will be the final buyer and seller? How can the buyer make sure that his money is secure and the goods delivered will be of good quality?

    The PO will be issued from the buyer to a producer. The payment will be made to Chemchimp. Chemchimp will release the money to the buyer/trader/consultant once the material acceptance doc is uploaded in deal and verified from the platform.

Need More Services?

Contact ChemChimp support, compile the contact form and send us your messagge, we'll reply as soon as possible!